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Have we lost the human touch?

As we all increasingly hurtle towards automation, there are many ways we can keep the human touch.

Remember the BT ad from the 90's - Maureen Lipman telling us 'It's good to talk'? Oh how true this was!  Don't we all just sometimes wish we could speak to someone, an actual real-life human being, especially when it comes to dealing with banks or companies who seem to love push-button selections for a department, for you to input your details via keypad, or send a 'link' for you to basically self-serve (how annoying is it when they don't work!!). 

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Covid may have locked us up, but how has it set us free?

I'm one to look on the bright side of everything. And yes, Covid does fall into that category.

True, it has been pretty rough for us all; staying at home for what seems like an eternity, not being able to see friends and family, trying our best to keep our nearest and dearest safe, together with the added stress of homeschooling for many (renewed respect for teachers by the way). Impromptu visits to the local pub, or anywhere socially, seem like a distant memory. 

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Perseverance pays in more ways than one

They say you should pick your battles, and with 25 years experience of lenders, I know which ones to fight.  

Every client I work with receives the same treatment as the others; a relentless pursuit of the best product for them, achieved as quickly as possible, whilst fending off the many arrows that Lenders seem to throw at us these days.  Covid has rendered some Lenders so cautious that even the most simplest of cases goes through interrogation that wouldn't be out of place in a police drama.

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Age really is just a number.

Think you are past the age where you can get a mortgage? Well, it seems most people do.

The bods at LiveMore did a bit of research and it appears that “Only 4% of people aged over 50 believe they would be able to take out a new mortgage, dropping to 2% for those over 80.” Age discrimination in financial services must be addressed!

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Protection – Where value really does outweigh the cost

In these increasing cost-of-living times, of course we’re all looking to save money and cut back on monthly outgoings. I have heard so many times ‘I don’t think I need the protection anymore, it’ll be fine, we’ll manage’. I have seen both sides of the story on this one; clients who are over the moon that they took a plan out, maintained it, and able to make a claim….and sadly the ones who wished they kept their plans and are in the awful position of having no financial support when the worst happens.

LV have recently carried out research which shows that “45% of 25-44 year olds without a protection policy claim they are not confident about their financial stability were they to succumb to illness”. Moreover, over a quarter (28%) of workers in this age group would struggle to pay household bills if they were unable to work for two months or more. Half also say their partner relies on their income, and they need both incomes to cover their monthly outgoings.

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How Lakes Mortgages has adjusted to COVID-19

COVID has certainly changed all our lives and how we work, but these changes have introduced us to a way of working that suits our clients and us far more. In fact, the lockdowns have enabled us to see more clients, with preparation of applications and decisions received also proving to be quicker.

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